Guides

This section provides a range of resources, to help you to effectively involve service users, carers and the public.  Each section has been designed for you to download the information to support your practice.

Also check out the learning opportunities available to support both HSC staff and also service users and carers who may want to get involved.

Stage of involvement	Consider	Guide
Planning	How to plan for involvement	Key steps for involvement Developing an Involvement Plan Checklist for involvement
Doing	Reimbursement of out of pocket expenses expenses and reimbursement process	Guidance on out of pocket expenses  Claim form
	Communication	Making communication accessible for all – A guide for HSC staff
	Engaging hard to reach/easy to ignore groups	Engaging hard to reach/easy to ignore groups (developed by Southern HSCT)
	Hosting meetings	Good meeting etiquette  (developed by Southern HSCT) Terms of reference (to follow)
	Role description	Designing a role description for service user and carer representatives (to follow)
Reviewing	Feedback	Feedback template (developed by Southern HSCT)

The resources have been developed by Health and Social Care organisations.