Involvement guides

This section provides a range of resources to help you to effectively involve service users, carers and the public.  Each section has been designed for you to download the information to support your practice.

Stage of involvement	Consider	Guide
Planning	How to plan for involvement	What to consider when getting involved Key steps for Involvement Checklist for Involvement Development of an Involvement Plan Understanding Data Protection: Your responsibilities
	Covid-19	FAQs involvement during COVID-19 Online questionnaires Making online meetings engaging Virtual focus groups
Engagement	Stakeholders	Service User and Carer representation and the Community and Voluntary Sector Guide to undertaking a Consultation Methods of working with hard to reach groups
Implementation	Role description	Designing a Role Description
	Communication	Making communication accessible for all – A guide for HSC staff Speaking the same language: Understanding the HSC Service Setting up a PEXIP (Video Conference) call Participating in a video conference Supporting someone who is deaf or hard of hearing
	Facilitation	Preparing a Facilitators Briefing
	Hosting meetings	Good meeting etiquette  (developed by Southern HSCT) Terms of reference
Assistance to support Involvement	Reimbursement of out of pocket expenses  and reimbursement process	Reimbursement Guide for Service Users and Carers What can I claim? Reimbursement Guide for HSC staff Claim form
Review	Feedback	Feedback template (developed by Southern HSCT)

GREAT checklists have been developed to support staff undertaking HSC Quality Improvement work.
The checklists may be accessed below:

GREAT Staff checklist

GREAT Servicer User/Carer checklist

The PPI Community of Practice have also developed Making Improvement GREAT video resources, which can be accessed here.

Please also visit our current learning opportunities available to HSC staff, Service Users and Carers, who may want to learn more about how to get involved.