What is health literacy?
Health literacy is about a person’s ability to understand and use information to make decisions about their health.
A user with low health literacy will generally struggle to:
- read and understand health information
- know how to act on this information
- know which health services to use and when to use them
Research shows that:
- more than 4 in 10 adults struggle with health content for the public
- more than 6 in 10 adults struggle with health content that includes numbers and statistics
This is because a lot of health content is written, often unintentionally, for people with higher health literacy skills.
Why health literacy is important
Low health literacy has been linked to a range of important problems.
These include:
- unhealthy lifestyles and poor general health
- low use of preventative services, like vaccinations and screening
- difficulty taking medicines correctly
- increased A&E attendances and hospital admissions
- reduced life expectancy
It’s estimated that health literacy-related problems like these account for up to 5% of national health spending.
Health literacy is also a health inequality issue. There is a close link between socio-economic deprivation and low health literacy.
Check out the resources below to learn more about health literacy!

How to write in Plain English

The A-Z of Alternative Plain English Words

Guidelines for Communicating Clearly Using Plain English- HSE

Plain English - speaking checklist

Plain English Tips

What is an Easy Read?

Customer Communications Toolkit for services to the public

Health Literacy ' How to Guide' - NHS England

Good Practice Examples of Using a Literacy Friendly Approach

Writing and Design Tips - 3rd edition

Writing and Design Tips - 4th edition

Creating Child Friendly Versions of Written Documents

Guide to making information accessible for people with a learning disability
