10,000 More Voices is a regional initiative led by the Public Health Agency (PHA) in partnership with Health and Social Care (HSC) Trusts. It is designed to capture the real experiences of people using health and social care services across Northern Ireland.
By listening to what matters most to service users, carers, families and staff, we aim to improve the quality and safety of services through meaningful engagement and learning.
Why This Matters
Every story matters. Understanding how people feel about their care helps us see beyond numbers and performance data. It enables us to deliver truly person-centred care — shaped by lived experience, compassion, and respect.
Feedback collected through 10,000 More Voices supports continuous improvement and helps inform decisions at every level of the system, from local service changes to regional policy.
How It Works
People are invited to share their experience by completing a short, themed survey.
Responses focus on personal stories — what worked well, what could be improved, and how the experience made them feel.
The stories are analysed using SenseMaker®, an innovative tool that helps identify patterns and themes across large volumes of narrative data.
All responses are anonymous and confidential.
Who Can Get Involved?
We encourage feedback from:
- Patients and clients of health and social care services
- Carers, family members, and support networks
- HSC staff and volunteers
Whether the experience was positive, negative or mixed, every voice can help shape better care.
What Happens Next?
Insights from the programme are used to:
- Improve care and services at local and regional levels
- Guide future planning, policy and commissioning decisions
- Promote a culture of co-production, where users and providers design solutions together
Each survey focuses on a specific theme — such as urgent care, social work, mental health, or care at home — ensuring relevant and timely learning.
Check out some the current projects being undertaken for 2025-2026 below!
Your Information
The information you tell us is anonymous. Anonymous means we will not use your name or any of your personal information. People will not know where or who the information is from.
We will remove any identifiable detail (including names or location). You should not to tell us the names of family members or staff in your story.
To ensure your story will make a difference we will use it to inform:-
- Reports
- Research
- Training
- Other (for example promotional material)
Your Consent
By filling in a survey you are giving your consent to your anonymous information being used for the purposes outlined. Consent is saying you want to do something or let something happen. It is your choice to complete this survey.
If you require further information contact;
Email: 10000morevoices@hscni.net or Telephone: 028 9536 2868
You can change your mind at any time. If you would like your story removed contact the regional office.
Your Involvement
The information will be recorded and the main themes identified. Reports will be available to view on the Engage website.
Please note: This programme is for service improvement only and does not replace the formal complaints process. If you need to raise a concern or complaint, please visit your Trusts Complaints and Feedback webpage
