Workshop

A workshop is an event at which participants work collaboratively to solve specific project related tasks. Workshops usually involve a large number of participants who can be split into smaller groups of six to 15 participants. A workshop usually led by someone with a lot of experience in the subject being discussed. Workshops are often used in conjunction with other involvement tools in the early stages of a project to help shape a programme of work. Level of Involvement: Type of Inv...
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Steering groups

Steering groups are made up of experts who oversee a project to ensure that protocol is followed and provide advice and troubleshoot where necessary. The members of the steering group can be professionals, service users and carers or other interested members of the public. Their role is to: Provide input based on their direct experience of the topic under investigation; Give strategic direction; Support the project manager. The steering group usually meets at key stages during the...
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Information documents

There are many ways to provide information to the public including paper leaflet or social media. This can be useful when you want to inform people, for example about a particular condition or a change in service. Level of Involvement: Type of Involvement:
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Questionnaires

Questionnaires are a cost effective way of gathering peoples’ views via several different avenues including, assisted, postal and online. They facilitate a quantitative approach to capture information from large numbers or representative samples. Consideration should be given to the design of the questionnaire including the wording of questions.  Check out the NHSC England guide - 'writing an effective questionnaire' - which may help you. Findings from the questionnaires should be shared w...
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Public meetings, roadshows and seminars

This is an event where an open invitation has been issued. There may be a set agenda or the discussion may focus on issues raised by those attending the meeting. Key decision makers should be present to inform the discussion. Level of Involvement: Type of Involvement:
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Electronic engagement

There are a number of electronic methods currently in use, ranging from the simple use of websites for information giving to more interactive processes that allow stakeholders to ‘converse’ online or participate in processes that emulate conventional participative processes. Involvement processes to interactive with participants include: Online forums - can create communities that would not otherwise exist by putting participants in touch with people that they would not communicate with ...
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World Café

The World Cafe is a flexible format for hosting large group dialogue and can be modified to meet a wide variety of needs. The following five components comprise the basic model: 1) Setting: Create a “special” environment, most often modeled on a café with tables seating up to 5 people. 2) Welcome and Introduction: The host begins with a warm welcome and an introduction to the World Café process, setting the context. 3) Small Group Rounds: The process begins with the first of three or more, tw...
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Policy hack

Policy hacks are new way of bringing people together to share ideas and develop solutions to some of the most pressing social, economic and environmental problems. A policy hack borrows the techniques and ethos of the tech sector, apply them to a number of social policy topics and come up with solutions to key social, economic and environmental problems. People attending do not have to know anything about technology – it’s the approach that is being adapted not the topic or focus.   ...
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Open day / exhibition

Normally takes the form of a one-off event where members of the public, service users, carers, interested groups etc. may visit a particular location which is set up, with the prime aim to share information. It usually comprises some form of exhibition, manned by someone with detailed knowledge of the issue who can answer questions, collate concerns and comments etc. Consideration should be given to ‘opening times’ to allow access for all members of a community. Level of Involvement: ...
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Deliberative polling

The participants (approximately 200-500 people) are first polled by questionnaire on the targeted issue(s). After this baseline poll, briefing materials are sent to these participants and made public. The participants are then gathered for a few days to discuss the issues in more depth. The participants engage in dialogue with an expert panel, using questions that the participants develop with trained moderators.  After the deliberation the participants are asked the original polling question...
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