Working for openness in Health and Social Care

Get involved

“Task and Finish” Groups are being set up to shape and quality assure Guidance for people who use Health and Social Care Services, on how openness must apply across Health and Social Care. Guidance is also being written for staff, and for the various organisations which make up Health and Social Care in Northern Ireland.

The aim is to make sure that patients, service users and their families and carers experience openness and candour in all their dealings with Health and Social Care; in day to day appointments (Level 1 Group) and when something untoward has happened but harm hasn’t occurred (Level 2 Group).

The Department of Health is looking for up to five Lay people for each Group to:
• Help shape and quality assure the draft openness Guidance for individuals using health and social care services, setting out their rights and responsibilities;
• Help to shape future public involvement initiatives to test the Guidance.

Could you #Make Change Together by helping to shape this Guidance?

  • Have you had experience of using Health and Social Care services yourself, or do you provide unpaid care to family members or friends?
  • Can you participate in meetings, by phone or over the internet (or if COVID-19 permits, face to face) to contribute your knowledge and experience to shape the development of the Guidance?
  • Can you comment constructively on the work and documents produced, by phone, in writing, by email or over the internet?
  • Can you commit to read information in advance of meetings, and provide feedback in between meetings?
  • Have you had experience of engaging support or help to navigate using Health and Social Care services or have been involved in Quality Improvement work?
  • Have you made a complaint about your care (or that of a family member or friend) which has now been resolved? Or thought about making a complaint because of the care you or your family member or friend received?
  • Are you available to get involved in at least four on-line meetings between June – September 2020?

Do you want to get involved to #Make Change Together to help improve Health and Social Care services across Northern Ireland?

If you have not already been involved in work on the Hyponatremia Implementation Programme, this could be your chance to #Make Change Together.

Project overview

“Task and Finish” Groups are being set up to shape and quality assure Guidance for people who use Health and Social Care Services, on how openness must apply across Health and Social Care. The aim is to make sure that patients, service users and their families and carers experience openness and candour in all their dealings with Health and Social Care; in day to day appointments (Level 1 Group) and when something untoward has happened but harm hasn’t occurred (Level 2 Group). The Department of Health is looking for up to five Lay people for each Group to: • Help shape and quality assure the draft openness Guidance for individuals using health and social care services, setting out their rights and responsibilities; • Help to shape future public involvement initiatives to test the Guidance. Could you #Make Change Together by helping to shape this Guidance?

Commitment required

Group membership


Details

We are seeking people to get involved in at least four on-line meetings between June – September 2020? Support is available: - Out of pocket expenses will be reimbursed in line with the Health and Social Care Guidance on reimbursement of out of pocket expenses. - An on-line induction/training session will be provided to help you understand Health and Social Care and the Candour and Openness programme of work. - Mentoring and coaching via the independent Patient and Client Council’s Client Support Officers, and the Programme Involvement Team

Region

Regional

Register your interest

If you are interested, please complete a short application to tell us some information about yourself. Complete the application at https://patientclientcouncil.hscni.net/get-involved/make-change-together/being-open/ by 16th July 2020. All applications will be considered by a group of service users and carers. If more applications are received than places available, we will ask you if we can keep your details for up to one year, to give you further opportunities to get involved in this work.