Complaints Research Design Workshop

Get involved

 

This workshop is part of an National Institute for Health Research (NIHR) project that aims to improve our understanding of the experience of complaining to the NHS.  We would like to hear from people who have been through the NHS complaints process and are interested in contributing to research about the experience. The project is an observational study focused on communication. It aims to record and analyse the encounters between people making the complaint and the Trust staff responding to the complaint, and to track the impact of the communication on the complainant’s overall experience, their attitude toward the complaint issue and the complained about service. The outcomes of the project will include training materials for staff involved in handling complaints and resources to support patients making complaints. The project is based at Ulster University with additional project team members  from Stirling University, Queen Margaret University and Loughborough University.

 

Project overview

We are seeking people who have been through the NHS complaints process to participate in a research design workshop. The aim of the workshop is to ensure that we carry out our research in a way that is sensitive the participants whose experience we want to understand and that doesn’t create an excessive additional burden.

Commitment required

Attend event e.g. interview, information event, focus group


Details

The project is based at Ulster University with additional project team members from Stirling University, Queen Margaret University and Loughborough University.

Region

Regional

Register your interest

Contact: Dr Catrin S. Rhys, cs.rhys@ulster.ac.uk, 028 9036 6463 if you would like to know more about the project.