– E-learning to help understand what is PPI, how you can get involved and the difference it will make to Health and Social Care. Complete the e-learning here.
– What to consider when getting involved. Check out the resources available.
Service users, carers and stakeholders who have agreed to become involved and participate in service development and improvement activity, such as meetings, discussion forums, focus groups, training events, interview panels or a defined task or work programme, can be reimbursed for out-of-pocket expenses. This will include travel costs and carers. Download the HSC guidance on reimbursement of out of pocket expenses for further information.
Patient and client experience (PCE) is about people’s perception of the quality of the care they received. It relates directly to the experience the patient receives when they are interacting with the HSC system and focuses on:
- privacy and dignity.
Personal and Public Involvement includes concepts and practices such as health literacy, shared decision making, and supported self-management. Meaningful involvement not only helps inform the direction and priorities of health and social care, whether that is at an individual level or collective level, it also sustains people’s participation in and ownership of their own health and social wellbeing.
While the two concepts are linked, sharing a similar value base, they are distinct. A patient can conceivably have an experience that meets the standards above and have minimal levels of involvement. Likewise, it is possible for one to be meaningfully involved, but for their experience of health and social care to have fallen short of the five PCE standards. The goal is to ensure that people have a good experience and also that they are meaningfully involved.
- the planning and provision of care;
- the development and consideration of proposals for change in the way that care is provided;
- decisions that affect the provision of care.